Epson takes a significant step in the ongoing battle against counterfeit inks by launching the Epson Genuine Ink PH mobile app.

This innovative app, available for free download on both iOS and Android platforms, is designed to offer customers a reliable way to verify the authenticity of their ink products. The primary goal is to shield consumers from the risks associated with counterfeit inks, which can damage printers and nullify warranties.

Counterfeit inks have been a persistent issue within the printer industry, posing significant challenges for both consumers and manufacturers. These subpar inks often result in compromised print quality, printer malfunctions, and voided warranties.

The Epson Genuine Ink PH app has been developed to provide customers with a convenient and dependable solution for ensuring they are using legitimate Epson inks.

Epson’s approach to Genuine Ink verification involves two crucial steps:

• Pre-Purchase Verification – Customers should examine the hologram sticker on Genuine Ink boxes, featuring color change upon rubbing, a hidden “Epson” word under light, and a color-shifting label, to ensure ink authenticity when buying from official Epson sources.
• Post-Purchase Verification: After purchasing, the Epson Genuine Ink PH app enables customers to verify their ink products by scanning the QR code or entering the Random Number (RN) from the hologram sticker, instantly confirming authenticity. Suspicious purchases can be reported through the app, assisting in the battle against counterfeit inks.

Epson strongly encourages its customers to purchase Genuine Inks solely from authorized dealers and official online stores to benefit from the advantages offered by genuine Epson inks, such as high-quality prints, reliable performance, and warranty protection.

Beyond the mobile app, Epson has set up a dedicated reporting platform on its website called “Speak UP!” where customers can report counterfeit or compatible inks.

This feature enables users to submit reports concerning counterfeit products, thereby helping Epson in its ongoing efforts to address this issue. By combining the “Speak UP!” page with the Epson Genuine Ink PH app, the company is intensifying its commitment to significantly reduce the presence of counterfeit inks in the market and ensure the quality and dependability of its products for its valued customers.